Dowdle Sports, Inc.

E-Commerce Policies

RETURNS

• All returns must receive prior authorization by obtaining a return authorization number.  You can email us here to request a return authorization.  Please include your original invoice or order number with your request.  Please put "returns" in the subject field of the email.

• Returns will be accepted for 60 days from original ship date.

• All returns must include the original product packaging and must show no signs of use unless you are returning a defective product

• There will be a 20% restocking fee for returns and shipping charges are non-refundable.

• Orders returned without prior authorization will result in the delay of any refunds or credits and will be subject to a 30% restocking fee

• Shipping charges are non-refundable unless the item is determined to be defective from manufacturer or shipped incorrectly.

• Customers must pay for return shipping on all returns unless item is defective or originally shipped incorrectly.

• There will be no returns of customized or personalized merchandise unless merchandise is defective or customized incorrectly;  once a custom or personalized order is submitted, it cannot be modified or cancelled.

ORDER DELIVERY

• All customer service is provided via email

• An attempt will be made to contact customers whose orders contain back-ordered merchandise.

• Back-ordered items will be shipped as soon as they are available unless cancelled by customer.

• Once an order has been placed, we are unable to modify or cancel the order in most cases.  However, you may request a return authorization in accordance with our return policies.

• Most orders are delivered via UPS, FedEx or United States Postal Service standard ground service

• We make every effort to process orders as soon as possible, usually within 1-3 business days (except in the case of uniforms and custom or special order merchandise), but do not guarantee specific delivery or ship times.  Orders will be shipped utilizing the purchased shipping service or alternate carrier's equivalent service.  Due to the nature of the thousands of products and color combinations offered in the field of team athletics and sporting goods in our online catalog, many items are shipped direct from the manufacturers or must be special ordered and require varying lead times.  Therefore, our online catalog is static and not linked to a live inventory.  We encourage customers to inquire via email about product availability or delivery time prior to making a purchase.

• We cannot be responsible for deliveries delayed by weather or other natural disasters.

• Uniforms and custom orders will usually require varying additional lead time.  Custom orders can not be altered or canceled once they have been submitted.

• Internet customers should receive an e-mail confirmation of their order within 24 hours and in most cases within an hour.  If you do not receive an email confirmation within 24 hours, please contact us via email.

• Any questions regarding your order can be emailed (please include your invoice number) .

• Please provide a physical street address and not a PO Box for your shipping address.

GENERAL INFORMATION

• Orders to be shipped outside the United States must be paid in advance with a money order or certified check mailed to:  Dowdle Sports, Inc., 4415 Donelson Rd, Eads, TN  38028.

• All Prices are in US Dollars.

• Orders paid by personal checks may be held until the check clears the customer's bank

• Money Orders, Cashier's Checks, Postal Checks, Personal Checks, etc. can be mailed to:

                Dowdle Sports, Inc.

                4415 Donelson Dr

                Eads, TN  38028

PRIVACY STATEMENT

• All customer information is entered only on secure web pages.  Dowdle Sports, Inc. does not share, publish or sell customer information or email addresses.  We will not spam or send unsolicited email without you opting in for special offers or advertisements for our products.

We Appreciate Your Business!

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