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Dowdle Sports, Inc.
E-Commerce Policies
RETURNS
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All returns must receive
prior authorization by obtaining a return authorization number. You
can email us here
to request a return authorization. Please include your original
invoice or order number with your request. Please put "returns" in the
subject field of the email.
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Returns will be accepted for 60 days from original ship
date.
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All returns must include the original
packaging
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There will be a 20%
restocking fee for returns and shipping
charges are non-refundable.
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Orders returned without prior authorization will result in
the delay of any refunds or credits and will be subject to a 30% restocking
fee
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Shipping charges are
non-refundable unless the item is determined to be defective from
manufacturer or shipped incorrectly.
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Customers must pay for return
shipping on all returns unless item is defective or originally shipped
incorrectly.
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There will be no returns of
customized or personalized merchandise unless merchandise is defective or
customized incorrectly; once a custom or personalized order is
submitted, it cannot be modified or cancelled.
ORDER DELIVERY
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An attempt will be made to
contact customers whose orders contain back-ordered merchandise.
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Back-ordered items will be
shipped as soon as they are available unless cancelled by customer.
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Once an order has been placed, we are unable to modify or
cancel the order in most cases. However, you may request a return
authorization in accordance with our return policies.
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Most orders are delivered via
UPS, FedEx or United States Postal Service standard ground service
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We make every effort to
ship orders as soon as possible, usually within 24-48 hours (except in the
case of custom or special order merchandise), but do not guarantee specific
delivery or ship times. Due to the nature of the thousands of products and
color combinations offered in the field of team athletics and sporting
goods, many items are shipped direct from the manufacturers and require
varying lead times.
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We cannot be responsible
for deliveries delayed by weather or other natural disasters.
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Custom orders will usually require varying additional lead
time. Custom orders can not be altered or canceled once they have been
submitted.
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Internet customers should
receive an e-mail confirmation of their order within 24 hours and in most
cases within an hour. If you do not receive an email confirmation
within 24 hours, please contact us via
email.
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Any questions regarding your
order can be emailed (please
include your invoice number)
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Please provide a physical
street address and not a PO Box for your shipping address.
GENERAL INFORMATION
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Orders to be shipped outside
the United States must be paid in advance with a money order or certified
check mailed to: Dowdle Sports,
Inc., 4415 Donelson Rd, Eads, TN 38028.
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All Prices are in US Dollars.
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Orders paid by personal checks may be held until the check
clears the customer's bank
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Money Orders, Cashier's Checks, Postal Checks, Personal
Checks, etc. can be mailed to:
Dowdle Sports, Inc.
4415 Donelson Dr
Eads, TN 38028
PRIVACY STATEMENT
We Appreciate Your Business!
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