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Policies

RETURNS

All returns need prior authorization by obtaining a return authorization number. You can email us here to request a return authorization. Please include your original invoice or order number with your request. Please put “returns” in the subject field of the email.

Returns will be accepted for 60 days from original ship date unless the item is defective and covered by a manufacturer’s warranty.

All returns should include the original product packaging and show no signs of use unless you are returning a defective product.

There will be a 10% restocking fee for returns and shipping charges are non-refundable.

Orders returned without prior authorization may result in the delay of any refunds or credits and will be subject to a 20% restocking fee

Shipping charges are non-refundable.

Customers are responsible for return shipping on all returns unless item is defective or originally shipped incorrectly.

There will be no returns of digital media or digitally licensed media, e-products, custom or personalized merchandise or any football helmets unless product is defective or customized incorrectly.  Once a custom or personalized order is submitted, it usually cannot be modified or cancelled.

Returns must have prior approval and should be sent to:

DowdleSports.com
RA #(See information above)
981 N Germantown Pkwy
Cordova, TN  38018

 

ORDER DELIVERY

Customer service is provided via email and by clicking the “Live Support” icon on any page of our website.

Customer Service is available by phone, usually from 1pm to 5pm central time, Monday through Friday.

An attempt will be made to contact customers whose orders contain back-ordered merchandise.

Back-ordered items are shipped as soon as they are available unless cancelled by customer.

Once an order has been placed, we are usually unable to modify or cancel the order.  However, you may request a return authorization in accordance with our return policies.

Most orders are delivered via UPS, FedEx standard ground service or by United States Postal Service Priority Mail and First-Class Mail.

Free shipping offers only apply to orders shipping to addresses within the United States. We will contact customers when necessary to quote shipping charges to international destinations.

We make every effort to process orders as soon as possible, usually within 1-3 business days (except in the case of uniforms and custom or special order merchandise), but do not guarantee specific delivery or ship times. Orders will be shipped utilizing the purchased shipping service or alternate carrier’s equivalent service. Due to the nature of the thousands of products and color combinations offered in the field of team athletics and sporting goods in our online catalog, many items are shipped direct from the manufacturers or must be special ordered and require varying lead times. Therefore, our online catalog is static and not linked to a live inventory. We encourage customers to inquire via email about product availability or delivery time prior to making a purchase.

We cannot be responsible for deliveries delayed by weather or other natural disasters.

Unless you request us to require a signature for delivery, we will not be responsible for stolen deliveries left at your address. You can designate that you require a signature for delivery in the “NOTES” section after you enter your shipping address information during the checkout process.

Uniforms and custom orders will usually require varying additional lead time. Custom orders usually can not be altered or canceled once they have been submitted.

Internet customers should receive an e-mail confirmation of their order within 24 hours and in most cases within an hour. If you do not receive an email confirmation within 24 hours, please contact us via email.

Any questions regarding your order can be emailed (please include your invoice number) .

Please provide a physical street address and not a PO Box for your shipping address.

GENERAL INFORMATION

Orders to be shipped outside the United States must be paid in advance with a money order or certified check mailed to: DowdleSports.com, 4415 Donelson Rd, Eads, TN 38028.

All Prices are in US Dollars.

We are not responsible for lost or stolen shipments.  Customer purchases at his or her own risk. 

Customer is responsible for all customs, import taxes and duties.  International customers are responsible for knowing their country's import restrictions.  We are not responsible for shipments seized by customs and customer will not be refunded.

Orders paid by personal checks may be held until the check clears the customer’s bank

Money Orders, Cashier’s Checks, Postal Checks, Personal Checks, etc. can be mailed to:

DowdleSports.com
PO Box 4030
Cordova, TN 38088-4030

PRIVACY STATEMENT

All customer information is entered only on secure web pages and we do not retain or store customer's credit card information. We will not spam or send unsolicited email without you opting in for special offers or advertisements for our products.

DISCLAIMER

"GLOCK" is a federally registered trademark of GLOCK, Inc, and is one of many trademarks owned by GLOCK, Inc. or GLOCK Ges.mbH. Neither Dowdle Sports and Outdoors, nor this site are affiliated in any manner with, or otherwise endorsed by, GLOCK, Inc. or GLOCK Ges. mbH. The use of "GLOCK" on this page is merely to advertise the sale of GLOCK parts or components. For genuine GLOCK, Inc. and GLOCK Ges.mbH products and parts visit Glock's website.